Cancellation and refunds.

In short

Every account gets 10 minutes of interviews free, to try Ghotly AI before paying. After that there is one plan: ₹79 for one calendar month, paid once. Nothing renews by itself and nothing is charged again, so there is no subscription to cancel. A second payment for a purchase that is already paid is refunded automatically. Other refunds are made on request, as described below.

Cancellation

You can stop using Ghotly AI at any time. There is no mandate or auto-debit: when your month ends, your account goes back to the free plan by itself. A purchase cannot be cancelled after the payment is confirmed, because the plan is switched on at once. If something went wrong with it, see the refunds below.

Refunds made automatically

• The same purchase paid twice (for example from two tabs): the second payment is refunded automatically, and only one month is added.
• A payment that failed but took money from your bank account: your bank or the payment company reverses it, usually within 5 to 7 working days. If it does not, write to us with the payment id.

Refunds on request

If you were charged twice for separate purchases by mistake, or could not use a plan because of a fault on our side, write to support@ghotlyai.in within 7 days of the payment, with the payment id and the email address of your account. We answer within 2 working days.

When a refund is approved, the full amount goes back to the original payment method through the payment company that took it (Razorpay or Cashfree), usually within 5 to 7 working days, and the plan's days are removed from your account. A month that has been used, or a change of mind after the plan was switched on, is not refunded.

Questions

See the contact page, the terms for plans and payments, and the delivery policy.